@import url('https://fonts.googleapis.com/css2?family=DM+Sans:wght@400;500;600&family=Libre+Caslon+Display&display=swap');
[hidden]{display:none!important}
:root{--navy:#142e42;--blue:#076b90;--cyan:#1385aa;--red:#a7293f;--ink:#142e42;--muted:#617684;--line:#c9dce5;--pale:#eef6f9;--paper:#fff;--serif:'Libre Caslon Display',Georgia,serif;--sans:'DM Sans',Arial,sans-serif}*{box-sizing:border-box}body{margin:0;background:#f3f7f9;color:var(--ink);font-family:var(--sans);font-size:14px}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.dash-header{height:84px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;padding:0 34px;gap:24px;position:sticky;top:0;z-index:10}.brand img{display:block;width:82px;height:auto}.header-title{display:flex;flex-direction:column;padding-left:22px;border-left:1px solid var(--line)}.header-title span,.eyebrow{font-size:9px;letter-spacing:.14em;font-weight:600;color:var(--blue)}.header-title strong{font-family:var(--serif);font-size:21px;font-weight:400}.text-button{margin-left:auto;border:0;background:none;color:var(--blue);font:600 13px var(--sans);cursor:pointer}.login-view,.setup-view{min-height:calc(100vh - 84px);display:grid;place-items:center;padding:40px 20px;background:linear-gradient(135deg,#e8f4f8 0 50%,#d5eaf2 50%)}.login-card{width:min(570px,100%);background:#fff;padding:50px 54px;box-shadow:0 22px 70px #142e4215;border-top:4px solid var(--cyan)}.login-card h1,.dashboard-top h1{font:400 44px/1.06 var(--serif);letter-spacing:-.03em;margin:18px 0}.login-card h1 em{color:var(--blue);font-style:italic}.login-card>p:not(.eyebrow):not(.message){color:var(--muted);line-height:1.75}.account-box{display:flex;flex-direction:column;gap:5px;background:var(--pale);border:1px solid var(--line);padding:15px 17px;margin:27px 0}.account-box span{font-size:10px;color:var(--muted);text-transform:uppercase;letter-spacing:.08em}.account-box strong{font-size:14px}.primary-button{width:100%;min-height:52px;border:1px solid var(--navy);background:var(--navy);color:#fff;padding:12px 18px;font:600 14px var(--sans);display:flex;align-items:center;justify-content:space-between;cursor:pointer}.primary-button:disabled{opacity:.55;cursor:wait}.primary-button.compact{width:auto;min-width:130px}.message{min-height:21px;font-size:12px;color:var(--blue);margin:14px 0 0}.message.error{color:var(--red)}.login-form{display:grid;gap:16px;margin-top:28px}.login-form input{width:100%;border:1px solid #b8ced9;background:#fff;color:var(--ink);padding:12px 13px;font:15px var(--sans);min-height:48px}.login-form input[readonly]{background:var(--pale);color:var(--muted)}.login-form .primary-button{margin-top:6px}.login-help{border-top:1px solid var(--line);margin-top:22px;padding-top:17px}.login-help .text-button{margin:0;padding:0;text-align:left}.login-help p{margin:6px 0 0;color:var(--muted);font-size:12px;line-height:1.6}.dashboard-view{max-width:1500px;margin:0 auto;padding:42px 34px 60px}.dashboard-top{display:flex;justify-content:space-between;align-items:flex-end;gap:30px;margin-bottom:26px}.dashboard-top h1{margin:8px 0 3px}.dashboard-top>div>p:last-child{margin:0;color:var(--muted);font-size:12px}.metrics{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:18px}.metric{background:#fff;border:1px solid var(--line);border-top:3px solid var(--cyan);padding:17px 18px}.metric.urgent{border-top-color:var(--red)}.metric span{display:block;color:var(--muted);font-size:11px;margin-bottom:8px}.metric strong{font:400 28px var(--serif)}.workspace{display:grid;grid-template-columns:minmax(390px,.78fr) minmax(520px,1.22fr);gap:18px;align-items:start}.requests-panel,.detail-panel{background:#fff;border:1px solid var(--line);min-height:640px}.filters{display:grid;grid-template-columns:1fr 145px;gap:10px;padding:16px;border-bottom:1px solid var(--line)}.filters input,.filters select,.detail-panel select,.note-form textarea{width:100%;border:1px solid #b8ced9;background:#fff;color:var(--ink);padding:11px 12px;font:14px var(--sans);min-height:43px}.request-list{max-height:720px;overflow:auto}.request-card{width:100%;border:0;border-bottom:1px solid #d8e5eb;background:#fff;text-align:left;padding:17px 18px;cursor:pointer;color:var(--ink)}.request-card:hover,.request-card.active{background:#edf6f9}.request-card.active{box-shadow:inset 3px 0 var(--cyan)}.request-card-top,.request-card-bottom{display:flex;justify-content:space-between;gap:15px;align-items:center}.request-card strong{font-size:14px}.request-card time,.request-card-bottom{font-size:11px;color:var(--muted)}.request-card p{margin:8px 0;color:#385565;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.status{display:inline-flex;padding:5px 8px;border-radius:30px;background:#e7f2f6;color:#075b7b;font-size:10px;font-weight:600}.status-new{background:#fff0d7;color:#835700}.status-client{background:#e1f3e9;color:#17623a}.status-closed{background:#edf0f2;color:#5f6870}.urgent-dot{color:var(--red);font-weight:600}.empty-state{padding:35px;text-align:center;color:var(--muted)}.detail-placeholder{min-height:638px;display:grid;place-content:center;text-align:center;padding:30px;color:var(--muted)}.detail-placeholder>span{font:40px var(--serif);color:#9bbdcb}.detail-placeholder strong{font:400 25px var(--serif);color:var(--ink);margin:14px 0 3px}.detail-placeholder p{max-width:330px;line-height:1.6}.detail-content{padding:26px}.detail-heading{display:flex;justify-content:space-between;gap:25px;border-bottom:1px solid var(--line);padding-bottom:22px}.detail-heading h2{font:400 31px/1.15 var(--serif);margin:6px 0}.reference{font-size:10px;letter-spacing:.1em;color:var(--blue)}.detail-heading p{margin:0;color:var(--muted);font-size:12px}.priority-badge{align-self:flex-start;padding:7px 10px;border:1px solid #e3b8bf;color:var(--red);font-size:10px;font-weight:600;white-space:nowrap}.detail-actions{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin:20px 0}.field-label{display:block;font-size:10px;letter-spacing:.08em;color:var(--muted);margin-bottom:7px;text-transform:uppercase}.contact-actions{display:flex;gap:8px;align-items:end}.contact-actions a{display:grid;place-items:center;min-width:44px;height:43px;border:1px solid var(--line);color:var(--blue);text-decoration:none}.detail-section{border-top:1px solid var(--line);padding:21px 0}.detail-section h3{font-size:12px;letter-spacing:.08em;text-transform:uppercase;margin:0 0 15px}.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:15px 24px}.detail-item span{display:block;font-size:10px;color:var(--muted);margin-bottom:4px}.detail-item strong{font-size:13px;font-weight:500;white-space:pre-wrap}.description{font-size:14px;line-height:1.7;white-space:pre-wrap;margin:0}.note-form textarea{resize:vertical;min-height:86px}.note-form .primary-button{width:auto;min-height:43px;margin-top:8px}.notes-list{display:grid;gap:9px;margin-top:16px}.note{background:var(--pale);padding:12px 14px}.note p{margin:0 0 5px;white-space:pre-wrap;line-height:1.5}.note time{font-size:10px;color:var(--muted)}.toast{position:fixed;right:25px;bottom:25px;z-index:20;background:var(--navy);color:#fff;padding:13px 17px;box-shadow:0 8px 25px #0002;font-size:12px}
@media(max-width:950px){.workspace{grid-template-columns:1fr}.requests-panel,.detail-panel{min-height:0}.request-list{max-height:430px}.detail-placeholder{min-height:330px}.metrics{grid-template-columns:1fr 1fr}}
@media(max-width:600px){.dash-header{height:72px;padding:0 18px;gap:15px}.brand img{width:67px}.header-title{padding-left:14px}.header-title strong{font-size:17px}.dashboard-view{padding:28px 16px 40px}.dashboard-top{align-items:flex-start}.dashboard-top h1{font-size:36px}.dashboard-top .primary-button{min-width:48px;width:48px;font-size:0;padding:11px;justify-content:center}.dashboard-top .primary-button span{font-size:20px}.metrics{grid-template-columns:1fr 1fr}.metric{padding:14px}.workspace{grid-template-columns:1fr}.filters{grid-template-columns:1fr}.login-card{padding:37px 27px}.login-card h1{font-size:38px}.detail-content{padding:20px}.detail-heading,.detail-actions{grid-template-columns:1fr;display:grid}.detail-grid{grid-template-columns:1fr}.contact-actions{align-items:center}.request-list{max-height:none}}

.summary-section{background:#eaf5f8;border-left:3px solid var(--cyan);border-top:0;padding:18px 20px;margin:4px 0 18px}.summary-section h3{color:var(--blue);line-height:1.4}.summary-section .description{font-size:13px}
.retention-note{margin:0 0 18px;padding:12px 15px;background:#eaf5f8;border-left:3px solid var(--cyan);color:#385565;font-size:12px;line-height:1.55}
.back-to-list{display:none}
@media(max-width:960px){.workspace{grid-template-columns:1fr}.requests-panel,.detail-panel,.detail-placeholder{min-height:0}.dashboard-view:not(.detail-mode) .detail-panel{display:none}.dashboard-view.detail-mode .dashboard-top,.dashboard-view.detail-mode .metrics,.dashboard-view.detail-mode .retention-note,.dashboard-view.detail-mode .requests-panel{display:none}.back-to-list{display:inline-flex;align-items:center;gap:6px;border:0;background:none;color:var(--blue);font:600 14px var(--sans);padding:4px 0 16px;cursor:pointer}}